FAQ
1) I ordered my Oasis tickets. When will they ship?Once you have ordered your Oasis tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Oasis tickets using the website link and/or contact your ticket broker for more information. We guarantee that your alternative tickets will arrive in time for the Oasis event!
2) As a buyer of Oasis tickets, what are my responsibilities?TicketSupply.com requires all Oasis ticket buyers to review and understand that all sales are final and that Oasis ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any alternative ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Oasis tickets will be good for the rescheduled date.
3) I think I may have received the wrong Oasis tickets. What do I do?It is rare that a buyer will receive the wrong Oasis tickets, but accidents can happen. If you believe that you have received the incorrect Oasis tickets, please contact the ticket broker that is listed on your Oasis receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Oasis tickets are in a better section, then the ticket broker might have decided to upgrade your Oasis tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Oasis tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
4) What do I do if the Oasis start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Oasis event. They would be happy to let you know of any changes to the Oasis event.
5) What do I do if my order for Oasis tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Oasis tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Oasis order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Oasis tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Oasis tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.