FAQ
1) What do I do if I received an error message when placing my Old Shoe ticket order?If you see an error message when you are placing your order for Old Shoe tickets, check to make sure that the details you provided on the Old Shoe order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the country & folk event that I have tickets for is cancelled and no replacement Old Shoe event is scheduled?We suggest calling your ticket broker that was listed on your Old Shoe order receipt. You may need to return the Old Shoe tickets to receive a full refund. If you have received your Old Shoe tickets electronically, you do not need to return them. The country & folk ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) Is there a way for me to verify that my Old Shoe tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Old Shoe, or any other, tickets. However, TicketSupply.com verifies that all Old Shoe tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) What do I do if I never received or I accidentally deleted the email needed to print my Old Shoe tickets?If you did not receive the email needed to print your Old Shoe tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Old Shoe receipt. They can resend the Old Shoe tickets for you. If you are unable to find your country & folk ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
5) There isn't time to ship my Old Shoe tickets; can I get my tickets at will call?Yes, you can either get your Old Shoe tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Old Shoe ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your country & folk tickets. Note: If you are picking your Old Shoe tickets up at will call, be sure to bring your ID to the box office window.