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FAQ
1) What do I do if my order for Ossuary tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Ossuary tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Ossuary order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Ossuary tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Ossuary tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
2) How do I print my electronic alternative tickets to see Ossuary?You will need a printer and may need Adobe Reader (which is free) to print any Ossuary tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.
3) What do I do if I never received or I accidentally deleted the email needed to print my Ossuary tickets?If you did not receive the email needed to print your Ossuary tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Ossuary receipt. They can resend the Ossuary tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) Are the listed prices for Ossuary tickets different from their face value?In most cases, the listed price will be different from the face value of the Ossuary tickets. The posted price for these Ossuary tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Ossuary tickets. Buyers may pay more or less than face value for their Ossuary tickets.
5) What if the Ossuary event is postponed?If the Ossuary event is postponed, your Ossuary tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Ossuary tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Ossuary tickets.