FAQ
1) Why are there sometimes fees charged for picking up Ovation tickets?Last minute Ovation orders may be subject to an additional fee because of the logistics of getting your Ovation tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) Who determines the face value of my Ovation ticket?The artist, venue, or promoter determines the face value of your Ovation ticket. TicketSupply.com does not play any role in determining face values of Ovation or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
3) What do I do if my order for Ovation tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Ovation tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Ovation order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Ovation tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Ovation tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
4) I want to attend the Ovation event in several cities. Can I view the entire Ovation schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Ovation tour dates to simplify your shopping experience. Just search Ovation or browse the concert section for Ovation. There you will see the Ovation schedule listed and you'll find the dates that the Ovation event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Ovation or been to a concert or pop & rock event then feel free to just ask one of our ticket specialists.
5) I think I may have received the wrong Ovation tickets. What do I do?It is rare that a buyer will receive the wrong Ovation tickets, but accidents can happen. If you believe that you have received the incorrect Ovation tickets, please contact the ticket broker that is listed on your Ovation receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Ovation tickets are in a better section, then the ticket broker might have decided to upgrade your Ovation tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Ovation tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.