FAQ
1) How do I find the seats for Palehound tickets?On the page containing Palehound ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Palehound seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Palehound ticket notes.
2) Are the listed prices for Palehound tickets different from their face value?In most cases, the listed price will be different from the face value of the Palehound tickets. The posted price for these Palehound tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Palehound tickets. Buyers may pay more or less than face value for their Palehound tickets.
3) What if the Palehound event is postponed?If the Palehound event is postponed, your Palehound tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Palehound tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Palehound tickets.
4) I purchased more than one Palehound ticket, are all the seats together?Unless it is clearly noted on the Palehound ticket notes, all of the tickets for the Palehound event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Palehound receipt.
5) I think I may have received the wrong Palehound tickets. What do I do?It is rare that a buyer will receive the wrong Palehound tickets, but accidents can happen. If you believe that you have received the incorrect Palehound tickets, please contact the ticket broker that is listed on your Palehound receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Palehound tickets are in a better section, then the ticket broker might have decided to upgrade your Palehound tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Palehound tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.