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FAQ
1) What do I do if the Paul Reed Smith Band event that I had tickets for is postponed and rescheduled but I cannot go?If the Paul Reed Smith Band event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Paul Reed Smith Band tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Paul Reed Smith Band schedule to reflect the new date. TicketSupply.com is not responsible for postponed Paul Reed Smith Band events and can not issue any refunds for these. If there is no rescheduled date and the Paul Reed Smith Band event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Paul Reed Smith Band tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Paul Reed Smith Band tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Paul Reed Smith Band order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Paul Reed Smith Band tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Paul Reed Smith Band tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
3) What do I do if the Paul Reed Smith Band start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Paul Reed Smith Band event. They would be happy to let you know of any changes to the Paul Reed Smith Band event.
4) Why are there sometimes fees charged for picking up Paul Reed Smith Band tickets?Last minute Paul Reed Smith Band orders may be subject to an additional fee because of the logistics of getting your Paul Reed Smith Band tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) How do I find parking information, security procedures, and the Paul Reed Smith Band gate opening times for the venue?The best way to get the most accurate and updated Paul Reed Smith Band event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Paul Reed Smith Band event. The representative will also be able to provide you with the Paul Reed Smith Band gate/door opening times. In most cases, this Paul Reed Smith Band event information will also be available on the venues web site.