FAQ
1) Why isn't my name displayed on my Pete Tong tickets?You are purchasing these Pete Tong tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Pete Tong event. Since the concert venue only scans the ticket barcodes, the name on the Pete Tong ticket is irrelevant. It should not prevent you from seeing Pete Tong and experiencing the full pop & rock event.
2) What do I do if my order for Pete Tong tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Pete Tong tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Pete Tong order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Pete Tong tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Pete Tong tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
3) I think I may have received the wrong Pete Tong tickets. What do I do?It is rare that a buyer will receive the wrong Pete Tong tickets, but accidents can happen. If you believe that you have received the incorrect Pete Tong tickets, please contact the ticket broker that is listed on your Pete Tong receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Pete Tong tickets are in a better section, then the ticket broker might have decided to upgrade your Pete Tong tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Pete Tong tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
4) Do you provide any guarantees for my Pete Tong tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Pete Tong tickets will be authentic and that you will receive them in time to attend the Pete Tong event. If the Pete Tong tickets are hard tickets, they will be mailed to you. If Pete Tong tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
5) What do I do if I never received or I accidentally deleted the email needed to print my Pete Tong tickets?If you did not receive the email needed to print your Pete Tong tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Pete Tong receipt. They can resend the Pete Tong tickets for you. If you are unable to find your pop & rock ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.