FAQ
1) I think I may have received the wrong Pierre Bensusan tickets. What do I do?It is rare that a buyer will receive the wrong Pierre Bensusan tickets, but accidents can happen. If you believe that you have received the incorrect Pierre Bensusan tickets, please contact the ticket broker that is listed on your Pierre Bensusan receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Pierre Bensusan tickets are in a better section, then the ticket broker might have decided to upgrade your Pierre Bensusan tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Pierre Bensusan tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
2) What do I do if my order for Pierre Bensusan tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Pierre Bensusan tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Pierre Bensusan order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Pierre Bensusan tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Pierre Bensusan tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
3) What do I do if the Pierre Bensusan event that I had tickets for is postponed and rescheduled but I cannot go?If the Pierre Bensusan event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Pierre Bensusan tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Pierre Bensusan schedule to reflect the new date. TicketSupply.com is not responsible for postponed Pierre Bensusan events and can not issue any refunds for these. If there is no rescheduled date and the Pierre Bensusan event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) I bought Pierre Bensusan tickets but now I don't want to go. How do I cancel my order?Unfortunately, because pop & rock tickets are a one-of-a-kind item our Pierre Bensusan ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
5) Help!!! I lost my Pierre Bensusan tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Pierre Bensusan tickets. You can contact the ticket broker to see if he or she can have the venue resend the Pierre Bensusan tickets. However, there are no guarantees so it is important that you keep the Pierre Bensusan tickets safe once you receive them. You can find your Pierre Bensusan ticket broker's information on your receipt that was emailed to you.