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FAQ
1) Can my Poison Waters tickets be sent to an address other than my billing address?Poison Waters tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Poison Waters ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Poison Waters tickets can be electronic tickets, please contact our customer support and they can help you find this information.
2) I bought Poison Waters tickets but now I don't want to go. How do I cancel my order?Unfortunately, because other concert tickets are a one-of-a-kind item our Poison Waters ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
3) There isn't time to ship my Poison Waters tickets; can I get my tickets at will call?Yes, you can either get your Poison Waters tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Poison Waters ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your other concert tickets. Note: If you are picking your Poison Waters tickets up at will call, be sure to bring your ID to the box office window.
4) As a buyer of Poison Waters tickets, what are my responsibilities?TicketSupply.com requires all Poison Waters ticket buyers to review and understand that all sales are final and that Poison Waters ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any other concert ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Poison Waters tickets will be good for the rescheduled date.
5) I think I may have received the wrong Poison Waters tickets. What do I do?It is rare that a buyer will receive the wrong Poison Waters tickets, but accidents can happen. If you believe that you have received the incorrect Poison Waters tickets, please contact the ticket broker that is listed on your Poison Waters receipt and provide your order number. Please note that your name isn't always the name on the other concert tickets and that isn't a problem, those are your concert tickets. If the Poison Waters tickets are in a better section, then the ticket broker might have decided to upgrade your Poison Waters tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Poison Waters tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other concert tickets so you should not have any concerns.