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FAQ
1) What do I do if the Polyenso event that I had tickets for is postponed and rescheduled but I cannot go?If the Polyenso event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Polyenso tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Polyenso schedule to reflect the new date. TicketSupply.com is not responsible for postponed Polyenso events and can not issue any refunds for these. If there is no rescheduled date and the Polyenso event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Polyenso tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Polyenso tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Polyenso order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Polyenso tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Polyenso tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
3) As a buyer of Polyenso tickets, what are my responsibilities?TicketSupply.com requires all Polyenso ticket buyers to review and understand that all sales are final and that Polyenso ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any alternative ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Polyenso tickets will be good for the rescheduled date.
4) Do you offer discounted Polyenso tickets for every city on TicketSupply.com?Yes, you can find cheap Polyenso tickets on TicketSupply.com for all venues. A huge selection of concert tickets is available for Polyenso and all other alternative events. You can view the entire inventory of tickets on our web site, including those for concert events or just for Polyenso. You can also buy Polyenso tickets directly from TicketSupply.com with ease.
5) I think I may have received the wrong Polyenso tickets. What do I do?It is rare that a buyer will receive the wrong Polyenso tickets, but accidents can happen. If you believe that you have received the incorrect Polyenso tickets, please contact the ticket broker that is listed on your Polyenso receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Polyenso tickets are in a better section, then the ticket broker might have decided to upgrade your Polyenso tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Polyenso tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.