FAQ
1) I ordered my Pomplamoose tickets. When will they ship?Once you have ordered your Pomplamoose tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Pomplamoose tickets using the website link and/or contact your ticket broker for more information. We guarantee that your alternative tickets will arrive in time for the Pomplamoose event!
2) Is there a guarantee for the delivery of your Pomplamoose tickets?You will be notified of the approximate ship date after you order. Typically Pomplamoose tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your Pomplamoose tickets will arrive to you in time for the event. If it is not possible to get your Pomplamoose tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.
3) Why are there sometimes fees charged for picking up Pomplamoose tickets?Last minute Pomplamoose orders may be subject to an additional fee because of the logistics of getting your Pomplamoose tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
4) What do I do if the alternative event that I have tickets for is cancelled and no replacement Pomplamoose event is scheduled?We suggest calling your ticket broker that was listed on your Pomplamoose order receipt. You may need to return the Pomplamoose tickets to receive a full refund. If you have received your Pomplamoose tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) I think I may have received the wrong Pomplamoose tickets. What do I do?It is rare that a buyer will receive the wrong Pomplamoose tickets, but accidents can happen. If you believe that you have received the incorrect Pomplamoose tickets, please contact the ticket broker that is listed on your Pomplamoose receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Pomplamoose tickets are in a better section, then the ticket broker might have decided to upgrade your Pomplamoose tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Pomplamoose tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.