FAQ
1) What do I do if my order for Pouya tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Pouya tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Pouya order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Pouya tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Pouya tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the Pouya gate opening times for the venue?The best way to get the most accurate and updated Pouya event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Pouya event. The representative will also be able to provide you with the Pouya gate/door opening times. In most cases, this Pouya event information will also be available on the venues web site.
3) I think I may have received the wrong Pouya tickets. What do I do?It is rare that a buyer will receive the wrong Pouya tickets, but accidents can happen. If you believe that you have received the incorrect Pouya tickets, please contact the ticket broker that is listed on your Pouya receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Pouya tickets are in a better section, then the ticket broker might have decided to upgrade your Pouya tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Pouya tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
4) Why isn't my name displayed on my Pouya tickets?You are purchasing these Pouya tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Pouya event. Since the concert venue only scans the ticket barcodes, the name on the Pouya ticket is irrelevant. It should not prevent you from seeing Pouya and experiencing the full pop & rock event.
5) I want to purchase pop & rock tickets but I don't know if an event for Pouya is planned in the near future. How do I find information about the Pouya schedule?TicketSupply.com posts the Pouya schedule if it has been made public. You can view the Pouya schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Pouya. Just select the tickets you want, make a purchase, and get ready to attend that pop & rock event of a lifetime!