FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Rheostatics tickets?If you did not receive the email needed to print your Rheostatics tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Rheostatics receipt. They can resend the Rheostatics tickets for you. If you are unable to find your pop & rock ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if my order for Rheostatics tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Rheostatics tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Rheostatics order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Rheostatics tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Rheostatics tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
3) What do I do if the Rheostatics event that I had tickets for is postponed and rescheduled but I cannot go?If the Rheostatics event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Rheostatics tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Rheostatics schedule to reflect the new date. TicketSupply.com is not responsible for postponed Rheostatics events and can not issue any refunds for these. If there is no rescheduled date and the Rheostatics event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) Where does TicketSupply.com get the Rheostatics tickets it offers for sale?The Rheostatics tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Rheostatics tickets are authentic and valid for entry!
5) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement Rheostatics event is scheduled?We suggest calling your ticket broker that was listed on your Rheostatics order receipt. You may need to return the Rheostatics tickets to receive a full refund. If you have received your Rheostatics tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.