FAQ
1) How do I find parking information, security procedures, and the Rocknoceros gate opening times for the venue?The best way to get the most accurate and updated Rocknoceros event details is to contact venue directly. A children & family representative will be able to direct you to find more information about parking and any relevant security details for the Rocknoceros event. The representative will also be able to provide you with the Rocknoceros gate/door opening times. In most cases, this Rocknoceros event information will also be available on the venues web site.
2) Why isn't my name displayed on my Rocknoceros tickets?You are purchasing these Rocknoceros tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Rocknoceros event. Since the concert venue only scans the ticket barcodes, the name on the Rocknoceros ticket is irrelevant. It should not prevent you from seeing Rocknoceros and experiencing the full children & family event.
3) How do I print my electronic children & family tickets to see Rocknoceros?You will need a printer and may need Adobe Reader (which is free) to print any Rocknoceros tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.
4) Help!!! I lost my Rocknoceros tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Rocknoceros tickets. You can contact the ticket broker to see if he or she can have the venue resend the Rocknoceros tickets. However, there are no guarantees so it is important that you keep the Rocknoceros tickets safe once you receive them. You can find your Rocknoceros ticket broker's information on your receipt that was emailed to you.
5) Why are there sometimes fees charged for picking up Rocknoceros tickets?Last minute Rocknoceros orders may be subject to an additional fee because of the logistics of getting your Rocknoceros tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.