FAQ
1) I think I may have received the wrong Sanctuary tickets. What do I do?It is rare that a buyer will receive the wrong Sanctuary tickets, but accidents can happen. If you believe that you have received the incorrect Sanctuary tickets, please contact the ticket broker that is listed on your Sanctuary receipt and provide your order number. Please note that your name isn't always the name on the other concert tickets and that isn't a problem, those are your concert tickets. If the Sanctuary tickets are in a better section, then the ticket broker might have decided to upgrade your Sanctuary tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Sanctuary tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other concert tickets so you should not have any concerns.
2) Is there a way for me to verify that my Sanctuary tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Sanctuary, or any other, tickets. However, TicketSupply.com verifies that all Sanctuary tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
3) I want to attend the Sanctuary event in several cities. Can I view the entire Sanctuary schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Sanctuary tour dates to simplify your shopping experience. Just search Sanctuary or browse the concert section for Sanctuary. There you will see the Sanctuary schedule listed and you'll find the dates that the Sanctuary event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Sanctuary or been to a concert or other concert event then feel free to just ask one of our ticket specialists.
4) Is there a guarantee for the delivery of your Sanctuary tickets?You will be notified of the approximate ship date after you order. Typically Sanctuary tickets are shipped within 1 business day but there may be cases where the other concert tickets are not shipped right away. We guarantee that your Sanctuary tickets will arrive to you in time for the event. If it is not possible to get your Sanctuary tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the other concert event.
5) Do you provide information regarding the Sanctuary?Yes, we list additional information about the Sanctuary so you can ensure that this is the other concert event that you wish to attend. You can also find more information about the concert venue. This will allow you to verify that it is the proper event before you make your Sanctuary ticket purchase.