FAQ
1) Do you provide any guarantees for my Set It Off tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Set It Off tickets will be authentic and that you will receive them in time to attend the Set It Off event. If the Set It Off tickets are hard tickets, they will be mailed to you. If Set It Off tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
2) Are the listed prices for Set It Off tickets different from their face value?In most cases, the listed price will be different from the face value of the Set It Off tickets. The posted price for these Set It Off tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Set It Off tickets. Buyers may pay more or less than face value for their Set It Off tickets.
3) What do I do if the Set It Off start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Set It Off event. They would be happy to let you know of any changes to the Set It Off event.
4) I want to attend the Set It Off event in several cities. Can I view the entire Set It Off schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Set It Off tour dates to simplify your shopping experience. Just search Set It Off or browse the concert section for Set It Off. There you will see the Set It Off schedule listed and you'll find the dates that the Set It Off event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Set It Off or been to a concert or alternative event then feel free to just ask one of our ticket specialists.
5) What do I do if the Set It Off event that I had tickets for is postponed and rescheduled but I cannot go?If the Set It Off event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Set It Off tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Set It Off schedule to reflect the new date. TicketSupply.com is not responsible for postponed Set It Off events and can not issue any refunds for these. If there is no rescheduled date and the Set It Off event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.