FAQ
1) What do I do if my order for Showtek tickets has not been confirmed by the ticket broker?If the techno & electronic ticket broker has not confirmed your order for Showtek tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Showtek order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Showtek tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Showtek tickets, we will try to find those with a similar price and location. However, supply and demand for techno & electronic events dictate price and location so there are no guarantees.
2) I think I may have received the wrong Showtek tickets. What do I do?It is rare that a buyer will receive the wrong Showtek tickets, but accidents can happen. If you believe that you have received the incorrect Showtek tickets, please contact the ticket broker that is listed on your Showtek receipt and provide your order number. Please note that your name isn't always the name on the techno & electronic tickets and that isn't a problem, those are your concert tickets. If the Showtek tickets are in a better section, then the ticket broker might have decided to upgrade your Showtek tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Showtek tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on techno & electronic tickets so you should not have any concerns.
3) How do I find parking information, security procedures, and the Showtek gate opening times for the venue?The best way to get the most accurate and updated Showtek event details is to contact venue directly. A techno & electronic representative will be able to direct you to find more information about parking and any relevant security details for the Showtek event. The representative will also be able to provide you with the Showtek gate/door opening times. In most cases, this Showtek event information will also be available on the venues web site.
4) Why isn't my name displayed on my Showtek tickets?You are purchasing these Showtek tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Showtek event. Since the concert venue only scans the ticket barcodes, the name on the Showtek ticket is irrelevant. It should not prevent you from seeing Showtek and experiencing the full techno & electronic event.
5) Do you offer discounted tickets for techno & electronic events?Yes, TicketSupply.com offers discounted pricing on tickets for techno & electronic events and every other concert event. You can search by techno & electronic or by the name of a specific performer (i.e. "Showtek") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.