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FAQ
1) What do I do if the alternative event that I have tickets for is cancelled and no replacement Soulside event is scheduled?We suggest calling your ticket broker that was listed on your Soulside order receipt. You may need to return the Soulside tickets to receive a full refund. If you have received your Soulside tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) How do I make sure that the Soulside discount code is properly applied to my alternative order?All of our tickets are offered at discounted prices. However, if a Soulside discount code was provided, simply enter it in the proper area at checkout. Once you enter the Soulside discount code, scroll up and verify that the discount code was applied for your Soulside tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
3) What do I do if the Soulside start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Soulside event. They would be happy to let you know of any changes to the Soulside event.
4) Is there a guarantee for the delivery of your Soulside tickets?You will be notified of the approximate ship date after you order. Typically Soulside tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your Soulside tickets will arrive to you in time for the event. If it is not possible to get your Soulside tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.
5) I think I may have received the wrong Soulside tickets. What do I do?It is rare that a buyer will receive the wrong Soulside tickets, but accidents can happen. If you believe that you have received the incorrect Soulside tickets, please contact the ticket broker that is listed on your Soulside receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Soulside tickets are in a better section, then the ticket broker might have decided to upgrade your Soulside tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Soulside tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.