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FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Sounds of A&R tickets?If you did not receive the email needed to print your Sounds of A&R tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Sounds of A&R receipt. They can resend the Sounds of A&R tickets for you. If you are unable to find your jazz & blues ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Sounds of A&R event that I had tickets for is postponed and rescheduled but I cannot go?If the Sounds of A&R event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Sounds of A&R tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Sounds of A&R schedule to reflect the new date. TicketSupply.com is not responsible for postponed Sounds of A&R events and can not issue any refunds for these. If there is no rescheduled date and the Sounds of A&R event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Sounds of A&R tickets has not been confirmed by the ticket broker?If the jazz & blues ticket broker has not confirmed your order for Sounds of A&R tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Sounds of A&R order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Sounds of A&R tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Sounds of A&R tickets, we will try to find those with a similar price and location. However, supply and demand for jazz & blues events dictate price and location so there are no guarantees.
4) Is there a way for me to verify that my Sounds of A&R tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Sounds of A&R, or any other, tickets. However, TicketSupply.com verifies that all Sounds of A&R tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) Help!!! I lost my Sounds of A&R tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Sounds of A&R tickets. You can contact the ticket broker to see if he or she can have the venue resend the Sounds of A&R tickets. However, there are no guarantees so it is important that you keep the Sounds of A&R tickets safe once you receive them. You can find your Sounds of A&R ticket broker's information on your receipt that was emailed to you.