FAQ
1) I ordered my Southern Soul Fest tickets. When will they ship?Once you have ordered your Southern Soul Fest tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Southern Soul Fest tickets using the website link and/or contact your ticket broker for more information. We guarantee that your festival & tour tickets will arrive in time for the Southern Soul Fest event!
2) What do I do if the Southern Soul Fest start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Southern Soul Fest event. They would be happy to let you know of any changes to the Southern Soul Fest event.
3) I think I may have received the wrong Southern Soul Fest tickets. What do I do?It is rare that a buyer will receive the wrong Southern Soul Fest tickets, but accidents can happen. If you believe that you have received the incorrect Southern Soul Fest tickets, please contact the ticket broker that is listed on your Southern Soul Fest receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the Southern Soul Fest tickets are in a better section, then the ticket broker might have decided to upgrade your Southern Soul Fest tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Southern Soul Fest tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.
4) There isn't time to ship my Southern Soul Fest tickets; can I get my tickets at will call?Yes, you can either get your Southern Soul Fest tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Southern Soul Fest ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your festival & tour tickets. Note: If you are picking your Southern Soul Fest tickets up at will call, be sure to bring your ID to the box office window.
5) What do I do if my order for Southern Soul Fest tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Southern Soul Fest tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Southern Soul Fest order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Southern Soul Fest tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Southern Soul Fest tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.