FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Sponge tickets?If you did not receive the email needed to print your Sponge tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Sponge receipt. They can resend the Sponge tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) Is there a way for me to verify that my Sponge tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Sponge, or any other, tickets. However, TicketSupply.com verifies that all Sponge tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
3) I want to attend the Sponge event in several cities. Can I view the entire Sponge schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Sponge tour dates to simplify your shopping experience. Just search Sponge or browse the concert section for Sponge. There you will see the Sponge schedule listed and you'll find the dates that the Sponge event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Sponge or been to a concert or alternative event then feel free to just ask one of our ticket specialists.
4) Is there a guarantee for the delivery of your Sponge tickets?You will be notified of the approximate ship date after you order. Typically Sponge tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your Sponge tickets will arrive to you in time for the event. If it is not possible to get your Sponge tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.
5) Help!!! I lost my Sponge tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Sponge tickets. You can contact the ticket broker to see if he or she can have the venue resend the Sponge tickets. However, there are no guarantees so it is important that you keep the Sponge tickets safe once you receive them. You can find your Sponge ticket broker's information on your receipt that was emailed to you.