FAQ
1) What do I do if the Spoon event that I had tickets for is postponed and rescheduled but I cannot go?If the Spoon event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Spoon tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Spoon schedule to reflect the new date. TicketSupply.com is not responsible for postponed Spoon events and can not issue any refunds for these. If there is no rescheduled date and the Spoon event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) Where does TicketSupply.com get the Spoon tickets it offers for sale?The Spoon tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Spoon tickets are authentic and valid for entry!
3) What do I do if the alternative event that I have tickets for is cancelled and no replacement Spoon event is scheduled?We suggest calling your ticket broker that was listed on your Spoon order receipt. You may need to return the Spoon tickets to receive a full refund. If you have received your Spoon tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) Why isn't my name displayed on my Spoon tickets?You are purchasing these Spoon tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Spoon event. Since the concert venue only scans the ticket barcodes, the name on the Spoon ticket is irrelevant. It should not prevent you from seeing Spoon and experiencing the full alternative event.
5) Are the listed prices for Spoon tickets different from their face value?In most cases, the listed price will be different from the face value of the Spoon tickets. The posted price for these Spoon tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Spoon tickets. Buyers may pay more or less than face value for their Spoon tickets.