FAQ
1) What do I do if the Superjoint event that I had tickets for is postponed and rescheduled but I cannot go?If the Superjoint event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Superjoint tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Superjoint schedule to reflect the new date. TicketSupply.com is not responsible for postponed Superjoint events and can not issue any refunds for these. If there is no rescheduled date and the Superjoint event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Superjoint tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Superjoint tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Superjoint order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Superjoint tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Superjoint tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
3) Do you have Superjoint event tickets?Yes, TicketSupply.com offers tickets for Superjoint at the lowest prices available. You can easily search our site by typing "Superjoint" in the search box. Or you can browse to that page directly by visiting concert and then clicking hard rock & metal. This will allow you to view the entire inventory of low-priced Superjoint tickets; you can even view seat information for each Superjoint ticket, which allows you to make the most informed purchasing decision to see your hard rock & metal event!
4) What do I do if I received an error message when placing my Superjoint ticket order?If you see an error message when you are placing your order for Superjoint tickets, check to make sure that the details you provided on the Superjoint order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
5) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement Superjoint event is scheduled?We suggest calling your ticket broker that was listed on your Superjoint order receipt. You may need to return the Superjoint tickets to receive a full refund. If you have received your Superjoint tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.