FAQ
1) How do I make sure that the Sweet Lillies discount code is properly applied to my bluegrass order?All of our tickets are offered at discounted prices. However, if a Sweet Lillies discount code was provided, simply enter it in the proper area at checkout. Once you enter the Sweet Lillies discount code, scroll up and verify that the discount code was applied for your Sweet Lillies tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
2) What do I do if the Sweet Lillies start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Sweet Lillies event. They would be happy to let you know of any changes to the Sweet Lillies event.
3) What do I do if the bluegrass event that I have tickets for is cancelled and no replacement Sweet Lillies event is scheduled?We suggest calling your ticket broker that was listed on your Sweet Lillies order receipt. You may need to return the Sweet Lillies tickets to receive a full refund. If you have received your Sweet Lillies tickets electronically, you do not need to return them. The bluegrass ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) What do I do if I received an error message when placing my Sweet Lillies ticket order?If you see an error message when you are placing your order for Sweet Lillies tickets, check to make sure that the details you provided on the Sweet Lillies order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
5) Why are there sometimes fees charged for picking up Sweet Lillies tickets?Last minute Sweet Lillies orders may be subject to an additional fee because of the logistics of getting your Sweet Lillies tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.