FAQ
1) What do I do if the festival & tour event that I have tickets for is cancelled and no replacement The Reunion Concert event is scheduled?We suggest calling your ticket broker that was listed on your The Reunion Concert order receipt. You may need to return the The Reunion Concert tickets to receive a full refund. If you have received your The Reunion Concert tickets electronically, you do not need to return them. The festival & tour ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I think I may have received the wrong The Reunion Concert tickets. What do I do?It is rare that a buyer will receive the wrong The Reunion Concert tickets, but accidents can happen. If you believe that you have received the incorrect The Reunion Concert tickets, please contact the ticket broker that is listed on your The Reunion Concert receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the The Reunion Concert tickets are in a better section, then the ticket broker might have decided to upgrade your The Reunion Concert tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong The Reunion Concert tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.
3) How can I get aisle seats to see The Reunion Concert?For any tickets, including those to see The Reunion Concert, aisle seats are a hot item. If any The Reunion Concert ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the The Reunion Concert tickets. Buyers should read the information listed in the ticket posting details (under the The Reunion Concert specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the The Reunion Concert seats are not located on an aisle.
4) I think I may have received the wrong The Reunion Concert tickets. What do I do?It is rare that a buyer will receive the wrong The Reunion Concert tickets, but accidents can happen. If you believe that you have received the incorrect The Reunion Concert tickets, please contact the ticket broker that is listed on your The Reunion Concert receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the The Reunion Concert tickets are in a better section, then the ticket broker might have decided to upgrade your The Reunion Concert tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong The Reunion Concert tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.
5) What do I do if my order for The Reunion Concert tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for The Reunion Concert tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the The Reunion Concert order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other The Reunion Concert tickets for you or we will allow you to cancel the order for a refund. When looking for alternate The Reunion Concert tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.