FAQ
1) I bought The Rubens tickets but now I don't want to go. How do I cancel my order?Unfortunately, because alternative tickets are a one-of-a-kind item our The Rubens ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) How do I find parking information, security procedures, and the The Rubens gate opening times for the venue?The best way to get the most accurate and updated The Rubens event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the The Rubens event. The representative will also be able to provide you with the The Rubens gate/door opening times. In most cases, this The Rubens event information will also be available on the venues web site.
3) How can I get aisle seats to see The Rubens?For any tickets, including those to see The Rubens, aisle seats are a hot item. If any The Rubens ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the The Rubens tickets. Buyers should read the information listed in the ticket posting details (under the The Rubens specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the The Rubens seats are not located on an aisle.
4) What do I do if the alternative event that I have tickets for is cancelled and no replacement The Rubens event is scheduled?We suggest calling your ticket broker that was listed on your The Rubens order receipt. You may need to return the The Rubens tickets to receive a full refund. If you have received your The Rubens tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) I want to attend the The Rubens event in several cities. Can I view the entire The Rubens schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the The Rubens tour dates to simplify your shopping experience. Just search The Rubens or browse the concert section for The Rubens. There you will see the The Rubens schedule listed and you'll find the dates that the The Rubens event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen The Rubens or been to a concert or alternative event then feel free to just ask one of our ticket specialists.