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FAQ
1) Can my The Socials Tour tickets be sent to an address other than my billing address?The Socials Tour tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some The Socials Tour ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific The Socials Tour tickets can be electronic tickets, please contact our customer support and they can help you find this information.
2) What do I do if the r & b & soul event that I have tickets for is cancelled and no replacement The Socials Tour event is scheduled?We suggest calling your ticket broker that was listed on your The Socials Tour order receipt. You may need to return the The Socials Tour tickets to receive a full refund. If you have received your The Socials Tour tickets electronically, you do not need to return them. The r & b & soul ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) I want to attend the The Socials Tour event in several cities. Can I view the entire The Socials Tour schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the The Socials Tour tour dates to simplify your shopping experience. Just search The Socials Tour or browse the concert section for The Socials Tour. There you will see the The Socials Tour schedule listed and you'll find the dates that the The Socials Tour event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen The Socials Tour or been to a concert or r & b & soul event then feel free to just ask one of our ticket specialists.
4) As a buyer of The Socials Tour tickets, what are my responsibilities?TicketSupply.com requires all The Socials Tour ticket buyers to review and understand that all sales are final and that The Socials Tour ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any r & b & soul ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your The Socials Tour tickets will be good for the rescheduled date.
5) I think I may have received the wrong The Socials Tour tickets. What do I do?It is rare that a buyer will receive the wrong The Socials Tour tickets, but accidents can happen. If you believe that you have received the incorrect The Socials Tour tickets, please contact the ticket broker that is listed on your The Socials Tour receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the The Socials Tour tickets are in a better section, then the ticket broker might have decided to upgrade your The Socials Tour tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong The Socials Tour tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.