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FAQ
1) What do I do if the The Suitcase Junket event that I had tickets for is postponed and rescheduled but I cannot go?If the The Suitcase Junket event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the The Suitcase Junket tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the The Suitcase Junket schedule to reflect the new date. TicketSupply.com is not responsible for postponed The Suitcase Junket events and can not issue any refunds for these. If there is no rescheduled date and the The Suitcase Junket event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) How do I find the seats for The Suitcase Junket tickets?On the page containing The Suitcase Junket ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the The Suitcase Junket seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the The Suitcase Junket ticket notes.
3) Are the listed prices for The Suitcase Junket tickets different from their face value?In most cases, the listed price will be different from the face value of the The Suitcase Junket tickets. The posted price for these The Suitcase Junket tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the The Suitcase Junket tickets. Buyers may pay more or less than face value for their The Suitcase Junket tickets.
4) What do I do if my order for The Suitcase Junket tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for The Suitcase Junket tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the The Suitcase Junket order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other The Suitcase Junket tickets for you or we will allow you to cancel the order for a refund. When looking for alternate The Suitcase Junket tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
5) What do I do if I never received or I accidentally deleted the email needed to print my The Suitcase Junket tickets?If you did not receive the email needed to print your The Suitcase Junket tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your The Suitcase Junket receipt. They can resend the The Suitcase Junket tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.