FAQ
1) Why are there sometimes fees charged for picking up Tommy tickets?Last minute Tommy orders may be subject to an additional fee because of the logistics of getting your Tommy tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) Why isn't my name displayed on my Tommy tickets?You are purchasing these Tommy tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Tommy event. Since the theater venue only scans the ticket barcodes, the name on the Tommy ticket is irrelevant. It should not prevent you from seeing Tommy and experiencing the full musical & play event.
3) What do I do if the Tommy event that I had tickets for is postponed and rescheduled but I cannot go?If the Tommy event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Tommy tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Tommy schedule to reflect the new date. TicketSupply.com is not responsible for postponed Tommy events and can not issue any refunds for these. If there is no rescheduled date and the Tommy event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) How do I find parking information, security procedures, and the Tommy gate opening times for the venue?The best way to get the most accurate and updated Tommy event details is to contact venue directly. A musical & play representative will be able to direct you to find more information about parking and any relevant security details for the Tommy event. The representative will also be able to provide you with the Tommy gate/door opening times. In most cases, this Tommy event information will also be available on the venues web site.
5) I purchased more than one Tommy ticket, are all the seats together?Unless it is clearly noted on the Tommy ticket notes, all of the tickets for the Tommy event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Tommy receipt.