FAQ
1) What do I do if the other concert event that I have tickets for is cancelled and no replacement Voyage - A Journey Tribute event is scheduled?We suggest calling your ticket broker that was listed on your Voyage - A Journey Tribute order receipt. You may need to return the Voyage - A Journey Tribute tickets to receive a full refund. If you have received your Voyage - A Journey Tribute tickets electronically, you do not need to return them. The other concert ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I think I may have received the wrong Voyage - A Journey Tribute tickets. What do I do?It is rare that a buyer will receive the wrong Voyage - A Journey Tribute tickets, but accidents can happen. If you believe that you have received the incorrect Voyage - A Journey Tribute tickets, please contact the ticket broker that is listed on your Voyage - A Journey Tribute receipt and provide your order number. Please note that your name isn't always the name on the other concert tickets and that isn't a problem, those are your concert tickets. If the Voyage - A Journey Tribute tickets are in a better section, then the ticket broker might have decided to upgrade your Voyage - A Journey Tribute tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Voyage - A Journey Tribute tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other concert tickets so you should not have any concerns.
3) What do I do if my order for Voyage - A Journey Tribute tickets has not been confirmed by the ticket broker?If the other concert ticket broker has not confirmed your order for Voyage - A Journey Tribute tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Voyage - A Journey Tribute order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Voyage - A Journey Tribute tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Voyage - A Journey Tribute tickets, we will try to find those with a similar price and location. However, supply and demand for other concert events dictate price and location so there are no guarantees.
4) How do I make sure that the Voyage - A Journey Tribute discount code is properly applied to my other concert order?All of our tickets are offered at discounted prices. However, if a Voyage - A Journey Tribute discount code was provided, simply enter it in the proper area at checkout. Once you enter the Voyage - A Journey Tribute discount code, scroll up and verify that the discount code was applied for your Voyage - A Journey Tribute tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
5) Why are there sometimes fees charged for picking up Voyage - A Journey Tribute tickets?Last minute Voyage - A Journey Tribute orders may be subject to an additional fee because of the logistics of getting your Voyage - A Journey Tribute tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.