FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Le Sserafim tickets?If you did not receive the email needed to print your Le Sserafim tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Le Sserafim receipt. They can resend the Le Sserafim tickets for you. If you are unable to find your pop & rock ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Le Sserafim event that I had tickets for is postponed and rescheduled but I cannot go?If the Le Sserafim event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Le Sserafim tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Le Sserafim schedule to reflect the new date. TicketSupply.com is not responsible for postponed Le Sserafim events and can not issue any refunds for these. If there is no rescheduled date and the Le Sserafim event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) How can I get aisle seats to see Le Sserafim?For any tickets, including those to see Le Sserafim, aisle seats are a hot item. If any Le Sserafim ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Le Sserafim tickets. Buyers should read the information listed in the ticket posting details (under the Le Sserafim specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Le Sserafim seats are not located on an aisle.
4) How are Le Sserafim ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. Le Sserafim tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the Le Sserafim ticket prices.
5) How do I find parking information, security procedures, and the Le Sserafim gate opening times for the venue?The best way to get the most accurate and updated Le Sserafim event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Le Sserafim event. The representative will also be able to provide you with the Le Sserafim gate/door opening times. In most cases, this Le Sserafim event information will also be available on the venues web site.