FAQ
1) I bought Penelope Road tickets but now I don't want to go. How do I cancel my order?Unfortunately, because pop & rock tickets are a one-of-a-kind item our Penelope Road ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) There isn't time to ship my Penelope Road tickets; can I get my tickets at will call?Yes, you can either get your Penelope Road tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Penelope Road ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your pop & rock tickets. Note: If you are picking your Penelope Road tickets up at will call, be sure to bring your ID to the box office window.
3) I ordered my Penelope Road tickets. When will they ship?Once you have ordered your Penelope Road tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Penelope Road tickets using the website link and/or contact your ticket broker for more information. We guarantee that your pop & rock tickets will arrive in time for the Penelope Road event!
4) How do I make sure that the Penelope Road discount code is properly applied to my pop & rock order?All of our tickets are offered at discounted prices. However, if a Penelope Road discount code was provided, simply enter it in the proper area at checkout. Once you enter the Penelope Road discount code, scroll up and verify that the discount code was applied for your Penelope Road tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
5) What do I do if the Penelope Road start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Penelope Road event. They would be happy to let you know of any changes to the Penelope Road event.