FAQ
1) I bought Pianomania tickets but now I don't want to go. How do I cancel my order?Unfortunately, because classical tickets are a one-of-a-kind item our Pianomania ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) I think I may have received the wrong Pianomania tickets. What do I do?It is rare that a buyer will receive the wrong Pianomania tickets, but accidents can happen. If you believe that you have received the incorrect Pianomania tickets, please contact the ticket broker that is listed on your Pianomania receipt and provide your order number. Please note that your name isn't always the name on the classical tickets and that isn't a problem, those are your concert tickets. If the Pianomania tickets are in a better section, then the ticket broker might have decided to upgrade your Pianomania tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Pianomania tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on classical tickets so you should not have any concerns.
3) How are Pianomania ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. Pianomania tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the Pianomania ticket prices.
4) I ordered my Pianomania tickets. When will they ship?Once you have ordered your Pianomania tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Pianomania tickets using the website link and/or contact your ticket broker for more information. We guarantee that your classical tickets will arrive in time for the Pianomania event!
5) Why are there sometimes fees charged for picking up Pianomania tickets?Last minute Pianomania orders may be subject to an additional fee because of the logistics of getting your Pianomania tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.