FAQ
1) I think I may have received the wrong Splintered Sunlight tickets. What do I do?It is rare that a buyer will receive the wrong Splintered Sunlight tickets, but accidents can happen. If you believe that you have received the incorrect Splintered Sunlight tickets, please contact the ticket broker that is listed on your Splintered Sunlight receipt and provide your order number. Please note that your name isn't always the name on the other concert tickets and that isn't a problem, those are your concert tickets. If the Splintered Sunlight tickets are in a better section, then the ticket broker might have decided to upgrade your Splintered Sunlight tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Splintered Sunlight tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other concert tickets so you should not have any concerns.
2) What do I do if my order for Splintered Sunlight tickets has not been confirmed by the ticket broker?If the other concert ticket broker has not confirmed your order for Splintered Sunlight tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Splintered Sunlight order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Splintered Sunlight tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Splintered Sunlight tickets, we will try to find those with a similar price and location. However, supply and demand for other concert events dictate price and location so there are no guarantees.
3) I ordered my Splintered Sunlight tickets. When will they ship?Once you have ordered your Splintered Sunlight tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Splintered Sunlight tickets using the website link and/or contact your ticket broker for more information. We guarantee that your other concert tickets will arrive in time for the Splintered Sunlight event!
4) As a buyer of Splintered Sunlight tickets, what are my responsibilities?TicketSupply.com requires all Splintered Sunlight ticket buyers to review and understand that all sales are final and that Splintered Sunlight ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any other concert ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Splintered Sunlight tickets will be good for the rescheduled date.
5) Do you offer discounted tickets for other concert events?Yes, TicketSupply.com offers discounted pricing on tickets for other concert events and every other concert event. You can search by other concert or by the name of a specific performer (i.e. "Splintered Sunlight") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.