FAQ
1) What do I do if my order for Webbie tickets has not been confirmed by the ticket broker?If the rap & hip hop ticket broker has not confirmed your order for Webbie tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Webbie order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Webbie tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Webbie tickets, we will try to find those with a similar price and location. However, supply and demand for rap & hip hop events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the Webbie gate opening times for the venue?The best way to get the most accurate and updated Webbie event details is to contact venue directly. A rap & hip hop representative will be able to direct you to find more information about parking and any relevant security details for the Webbie event. The representative will also be able to provide you with the Webbie gate/door opening times. In most cases, this Webbie event information will also be available on the venues web site.
3) I think I may have received the wrong Webbie tickets. What do I do?It is rare that a buyer will receive the wrong Webbie tickets, but accidents can happen. If you believe that you have received the incorrect Webbie tickets, please contact the ticket broker that is listed on your Webbie receipt and provide your order number. Please note that your name isn't always the name on the rap & hip hop tickets and that isn't a problem, those are your concert tickets. If the Webbie tickets are in a better section, then the ticket broker might have decided to upgrade your Webbie tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Webbie tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on rap & hip hop tickets so you should not have any concerns.
4) What do I do if the Webbie event that I had tickets for is postponed and rescheduled but I cannot go?If the Webbie event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Webbie tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Webbie schedule to reflect the new date. TicketSupply.com is not responsible for postponed Webbie events and can not issue any refunds for these. If there is no rescheduled date and the Webbie event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) What do I do if the rap & hip hop event that I have tickets for is cancelled and no replacement Webbie event is scheduled?We suggest calling your ticket broker that was listed on your Webbie order receipt. You may need to return the Webbie tickets to receive a full refund. If you have received your Webbie tickets electronically, you do not need to return them. The rap & hip hop ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.