FAQ
1) What do I do if my order for A Cinderella Tale tickets has not been confirmed by the ticket broker?If the musical & play ticket broker has not confirmed your order for A Cinderella Tale tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the A Cinderella Tale order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other A Cinderella Tale tickets for you or we will allow you to cancel the order for a refund. When looking for alternate A Cinderella Tale tickets, we will try to find those with a similar price and location. However, supply and demand for musical & play events dictate price and location so there are no guarantees.
2) I think I may have received the wrong A Cinderella Tale tickets. What do I do?It is rare that a buyer will receive the wrong A Cinderella Tale tickets, but accidents can happen. If you believe that you have received the incorrect A Cinderella Tale tickets, please contact the ticket broker that is listed on your A Cinderella Tale receipt and provide your order number. Please note that your name isn't always the name on the musical & play tickets and that isn't a problem, those are your theater tickets. If the A Cinderella Tale tickets are in a better section, then the ticket broker might have decided to upgrade your A Cinderella Tale tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong A Cinderella Tale tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on musical & play tickets so you should not have any concerns.
3) What if the A Cinderella Tale event is postponed?If the A Cinderella Tale event is postponed, your A Cinderella Tale tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your A Cinderella Tale tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your A Cinderella Tale tickets.
4) What do I do if the musical & play event that I have tickets for is cancelled and no replacement A Cinderella Tale event is scheduled?We suggest calling your ticket broker that was listed on your A Cinderella Tale order receipt. You may need to return the A Cinderella Tale tickets to receive a full refund. If you have received your A Cinderella Tale tickets electronically, you do not need to return them. The musical & play ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) What do I do if the A Cinderella Tale event that I had tickets for is postponed and rescheduled but I cannot go?If the A Cinderella Tale event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the A Cinderella Tale tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the A Cinderella Tale schedule to reflect the new date. TicketSupply.com is not responsible for postponed A Cinderella Tale events and can not issue any refunds for these. If there is no rescheduled date and the A Cinderella Tale event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.