FAQ
1) I bought Academy of Art tickets but now I don't want to go. How do I cancel my order?Unfortunately, because tennis tickets are a one-of-a-kind item our Academy of Art ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) Can my Academy of Art tickets be sent to an address other than my billing address?Academy of Art tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Academy of Art ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Academy of Art tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) Is there a way for me to verify that my Academy of Art tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Academy of Art, or any other, tickets. However, TicketSupply.com verifies that all Academy of Art tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) I think I may have received the wrong Academy of Art tickets. What do I do?It is rare that a buyer will receive the wrong Academy of Art tickets, but accidents can happen. If you believe that you have received the incorrect Academy of Art tickets, please contact the ticket broker that is listed on your Academy of Art receipt and provide your order number. Please note that your name isn't always the name on the tennis tickets and that isn't a problem, those are your sports tickets. If the Academy of Art tickets are in a better section, then the ticket broker might have decided to upgrade your Academy of Art tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Academy of Art tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on tennis tickets so you should not have any concerns.
5) What if I don't know which sports event I want to see?If you like sports events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Academy of Art"). Or, you can locate all performers at a particular sports venue and choose that way.