FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Aiden Chance tickets?If you did not receive the email needed to print your Aiden Chance tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Aiden Chance receipt. They can resend the Aiden Chance tickets for you. If you are unable to find your techno & electronic ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) I think I may have received the wrong Aiden Chance tickets. What do I do?It is rare that a buyer will receive the wrong Aiden Chance tickets, but accidents can happen. If you believe that you have received the incorrect Aiden Chance tickets, please contact the ticket broker that is listed on your Aiden Chance receipt and provide your order number. Please note that your name isn't always the name on the techno & electronic tickets and that isn't a problem, those are your concert tickets. If the Aiden Chance tickets are in a better section, then the ticket broker might have decided to upgrade your Aiden Chance tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Aiden Chance tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on techno & electronic tickets so you should not have any concerns.
3) What do I do if my order for Aiden Chance tickets has not been confirmed by the ticket broker?If the techno & electronic ticket broker has not confirmed your order for Aiden Chance tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Aiden Chance order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Aiden Chance tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Aiden Chance tickets, we will try to find those with a similar price and location. However, supply and demand for techno & electronic events dictate price and location so there are no guarantees.
4) Why isn't my name displayed on my Aiden Chance tickets?You are purchasing these Aiden Chance tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Aiden Chance event. Since the concert venue only scans the ticket barcodes, the name on the Aiden Chance ticket is irrelevant. It should not prevent you from seeing Aiden Chance and experiencing the full techno & electronic event.
5) Is there a way for me to verify that my Aiden Chance tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Aiden Chance, or any other, tickets. However, TicketSupply.com verifies that all Aiden Chance tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.