FAQ
1) What do I do if my order for Akercocke tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Akercocke tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Akercocke order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Akercocke tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Akercocke tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
2) I think I may have received the wrong Akercocke tickets. What do I do?It is rare that a buyer will receive the wrong Akercocke tickets, but accidents can happen. If you believe that you have received the incorrect Akercocke tickets, please contact the ticket broker that is listed on your Akercocke receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Akercocke tickets are in a better section, then the ticket broker might have decided to upgrade your Akercocke tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Akercocke tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
3) How do I find parking information, security procedures, and the Akercocke gate opening times for the venue?The best way to get the most accurate and updated Akercocke event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Akercocke event. The representative will also be able to provide you with the Akercocke gate/door opening times. In most cases, this Akercocke event information will also be available on the venues web site.
4) Why isn't my name displayed on my Akercocke tickets?You are purchasing these Akercocke tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Akercocke event. Since the concert venue only scans the ticket barcodes, the name on the Akercocke ticket is irrelevant. It should not prevent you from seeing Akercocke and experiencing the full pop & rock event.
5) How do I find the seats for Akercocke tickets?On the page containing Akercocke ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Akercocke seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Akercocke ticket notes.