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FAQ
1) I think I may have received the wrong Ala Jaza tickets. What do I do?It is rare that a buyer will receive the wrong Ala Jaza tickets, but accidents can happen. If you believe that you have received the incorrect Ala Jaza tickets, please contact the ticket broker that is listed on your Ala Jaza receipt and provide your order number. Please note that your name isn't always the name on the latin tickets and that isn't a problem, those are your concert tickets. If the Ala Jaza tickets are in a better section, then the ticket broker might have decided to upgrade your Ala Jaza tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Ala Jaza tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on latin tickets so you should not have any concerns.
2) As a buyer of Ala Jaza tickets, what are my responsibilities?TicketSupply.com requires all Ala Jaza ticket buyers to review and understand that all sales are final and that Ala Jaza ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any latin ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Ala Jaza tickets will be good for the rescheduled date.
3) I bought Ala Jaza tickets but now I don't want to go. How do I cancel my order?Unfortunately, because latin tickets are a one-of-a-kind item our Ala Jaza ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) How do I make sure that the Ala Jaza discount code is properly applied to my latin order?All of our tickets are offered at discounted prices. However, if a Ala Jaza discount code was provided, simply enter it in the proper area at checkout. Once you enter the Ala Jaza discount code, scroll up and verify that the discount code was applied for your Ala Jaza tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
5) Why isn't my name displayed on my Ala Jaza tickets?You are purchasing these Ala Jaza tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Ala Jaza event. Since the concert venue only scans the ticket barcodes, the name on the Ala Jaza ticket is irrelevant. It should not prevent you from seeing Ala Jaza and experiencing the full latin event.