FAQ
1) I purchased more than one Alan Tam & Hacken Lee ticket, are all the seats together?Unless it is clearly noted on the Alan Tam & Hacken Lee ticket notes, all of the tickets for the Alan Tam & Hacken Lee event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Alan Tam & Hacken Lee receipt.
2) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement Alan Tam & Hacken Lee event is scheduled?We suggest calling your ticket broker that was listed on your Alan Tam & Hacken Lee order receipt. You may need to return the Alan Tam & Hacken Lee tickets to receive a full refund. If you have received your Alan Tam & Hacken Lee tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) Help!!! I lost my Alan Tam & Hacken Lee tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Alan Tam & Hacken Lee tickets. You can contact the ticket broker to see if he or she can have the venue resend the Alan Tam & Hacken Lee tickets. However, there are no guarantees so it is important that you keep the Alan Tam & Hacken Lee tickets safe once you receive them. You can find your Alan Tam & Hacken Lee ticket broker's information on your receipt that was emailed to you.
4) What do I do if I never received or I accidentally deleted the email needed to print my Alan Tam & Hacken Lee tickets?If you did not receive the email needed to print your Alan Tam & Hacken Lee tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Alan Tam & Hacken Lee receipt. They can resend the Alan Tam & Hacken Lee tickets for you. If you are unable to find your pop & rock ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
5) What if the Alan Tam & Hacken Lee event is postponed?If the Alan Tam & Hacken Lee event is postponed, your Alan Tam & Hacken Lee tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Alan Tam & Hacken Lee tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Alan Tam & Hacken Lee tickets.