FAQ
1) I want to purchase musical & play tickets but I don't know if an event for Alexperience is planned in the near future. How do I find information about the Alexperience schedule?TicketSupply.com posts the Alexperience schedule if it has been made public. You can view the Alexperience schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Alexperience. Just select the tickets you want, make a purchase, and get ready to attend that musical & play event of a lifetime!
2) I think I may have received the wrong Alexperience tickets. What do I do?It is rare that a buyer will receive the wrong Alexperience tickets, but accidents can happen. If you believe that you have received the incorrect Alexperience tickets, please contact the ticket broker that is listed on your Alexperience receipt and provide your order number. Please note that your name isn't always the name on the musical & play tickets and that isn't a problem, those are your theater tickets. If the Alexperience tickets are in a better section, then the ticket broker might have decided to upgrade your Alexperience tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Alexperience tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on musical & play tickets so you should not have any concerns.
3) What if I don't know which theater event I want to see?If you like theater events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Alexperience"). Or, you can locate all performers at a particular theater venue and choose that way.
4) Is there a way for me to verify that my Alexperience tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Alexperience, or any other, tickets. However, TicketSupply.com verifies that all Alexperience tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) How can I get aisle seats to see Alexperience?For any tickets, including those to see Alexperience, aisle seats are a hot item. If any Alexperience ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Alexperience tickets. Buyers should read the information listed in the ticket posting details (under the Alexperience specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Alexperience seats are not located on an aisle.