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FAQ
1) Do you provide any guarantees for my Alias Brass tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Alias Brass tickets will be authentic and that you will receive them in time to attend the Alias Brass event. If the Alias Brass tickets are hard tickets, they will be mailed to you. If Alias Brass tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
2) What do I do if the Alias Brass event that I had tickets for is postponed and rescheduled but I cannot go?If the Alias Brass event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Alias Brass tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Alias Brass schedule to reflect the new date. TicketSupply.com is not responsible for postponed Alias Brass events and can not issue any refunds for these. If there is no rescheduled date and the Alias Brass event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) Is there a way for me to verify that my Alias Brass tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Alias Brass, or any other, tickets. However, TicketSupply.com verifies that all Alias Brass tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) I ordered my Alias Brass tickets. When will they ship?Once you have ordered your Alias Brass tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Alias Brass tickets using the website link and/or contact your ticket broker for more information. We guarantee that your jazz & blues tickets will arrive in time for the Alias Brass event!
5) How do I make sure that the Alias Brass discount code is properly applied to my jazz & blues order?All of our tickets are offered at discounted prices. However, if a Alias Brass discount code was provided, simply enter it in the proper area at checkout. Once you enter the Alias Brass discount code, scroll up and verify that the discount code was applied for your Alias Brass tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.