FAQ
1) What do I do if my order for Allan Harris tickets has not been confirmed by the ticket broker?If the jazz & blues ticket broker has not confirmed your order for Allan Harris tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Allan Harris order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Allan Harris tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Allan Harris tickets, we will try to find those with a similar price and location. However, supply and demand for jazz & blues events dictate price and location so there are no guarantees.
2) I think I may have received the wrong Allan Harris tickets. What do I do?It is rare that a buyer will receive the wrong Allan Harris tickets, but accidents can happen. If you believe that you have received the incorrect Allan Harris tickets, please contact the ticket broker that is listed on your Allan Harris receipt and provide your order number. Please note that your name isn't always the name on the jazz & blues tickets and that isn't a problem, those are your concert tickets. If the Allan Harris tickets are in a better section, then the ticket broker might have decided to upgrade your Allan Harris tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Allan Harris tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on jazz & blues tickets so you should not have any concerns.
3) How do I find parking information, security procedures, and the Allan Harris gate opening times for the venue?The best way to get the most accurate and updated Allan Harris event details is to contact venue directly. A jazz & blues representative will be able to direct you to find more information about parking and any relevant security details for the Allan Harris event. The representative will also be able to provide you with the Allan Harris gate/door opening times. In most cases, this Allan Harris event information will also be available on the venues web site.
4) Why isn't my name displayed on my Allan Harris tickets?You are purchasing these Allan Harris tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Allan Harris event. Since the concert venue only scans the ticket barcodes, the name on the Allan Harris ticket is irrelevant. It should not prevent you from seeing Allan Harris and experiencing the full jazz & blues event.
5) What do I do if the jazz & blues event that I have tickets for is cancelled and no replacement Allan Harris event is scheduled?We suggest calling your ticket broker that was listed on your Allan Harris order receipt. You may need to return the Allan Harris tickets to receive a full refund. If you have received your Allan Harris tickets electronically, you do not need to return them. The jazz & blues ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.