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FAQ
1) What do I do if I received an error message when placing my Along the Parallel ticket order?If you see an error message when you are placing your order for Along the Parallel tickets, check to make sure that the details you provided on the Along the Parallel order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement Along the Parallel event is scheduled?We suggest calling your ticket broker that was listed on your Along the Parallel order receipt. You may need to return the Along the Parallel tickets to receive a full refund. If you have received your Along the Parallel tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) Who determines the face value of my Along the Parallel ticket?The artist, venue, or promoter determines the face value of your Along the Parallel ticket. TicketSupply.com does not play any role in determining face values of Along the Parallel or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
4) Can my Along the Parallel tickets be sent to an address other than my billing address?Along the Parallel tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Along the Parallel ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Along the Parallel tickets can be electronic tickets, please contact our customer support and they can help you find this information.
5) What do I do if the Along the Parallel event that I had tickets for is postponed and rescheduled but I cannot go?If the Along the Parallel event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Along the Parallel tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Along the Parallel schedule to reflect the new date. TicketSupply.com is not responsible for postponed Along the Parallel events and can not issue any refunds for these. If there is no rescheduled date and the Along the Parallel event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.