FAQ
1) How do I make sure that the Alterbeast discount code is properly applied to my hard rock & metal order?All of our tickets are offered at discounted prices. However, if a Alterbeast discount code was provided, simply enter it in the proper area at checkout. Once you enter the Alterbeast discount code, scroll up and verify that the discount code was applied for your Alterbeast tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
2) What do I do if the Alterbeast start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Alterbeast event. They would be happy to let you know of any changes to the Alterbeast event.
3) Why are there sometimes fees charged for picking up Alterbeast tickets?Last minute Alterbeast orders may be subject to an additional fee because of the logistics of getting your Alterbeast tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
4) What do I do if the Alterbeast event that I had tickets for is postponed and rescheduled but I cannot go?If the Alterbeast event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Alterbeast tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Alterbeast schedule to reflect the new date. TicketSupply.com is not responsible for postponed Alterbeast events and can not issue any refunds for these. If there is no rescheduled date and the Alterbeast event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) What do I do if I received an error message when placing my Alterbeast ticket order?If you see an error message when you are placing your order for Alterbeast tickets, check to make sure that the details you provided on the Alterbeast order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.