FAQ
1) How do I make sure that the Alumni Band discount code is properly applied to my classical order?All of our tickets are offered at discounted prices. However, if a Alumni Band discount code was provided, simply enter it in the proper area at checkout. Once you enter the Alumni Band discount code, scroll up and verify that the discount code was applied for your Alumni Band tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
2) Is there a way for me to verify that my Alumni Band tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Alumni Band, or any other, tickets. However, TicketSupply.com verifies that all Alumni Band tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
3) How do I print my electronic classical tickets to see Alumni Band?You will need a printer and may need Adobe Reader (which is free) to print any Alumni Band tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.
4) What do I do if the Alumni Band event that I had tickets for is postponed and rescheduled but I cannot go?If the Alumni Band event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Alumni Band tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Alumni Band schedule to reflect the new date. TicketSupply.com is not responsible for postponed Alumni Band events and can not issue any refunds for these. If there is no rescheduled date and the Alumni Band event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) What do I do if my order for Alumni Band tickets has not been confirmed by the ticket broker?If the classical ticket broker has not confirmed your order for Alumni Band tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Alumni Band order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Alumni Band tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Alumni Band tickets, we will try to find those with a similar price and location. However, supply and demand for classical events dictate price and location so there are no guarantees.