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FAQ
1) What do I do if the American Enginuity event that I had tickets for is postponed and rescheduled but I cannot go?If the American Enginuity event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the American Enginuity tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the American Enginuity schedule to reflect the new date. TicketSupply.com is not responsible for postponed American Enginuity events and can not issue any refunds for these. If there is no rescheduled date and the American Enginuity event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if the classical event that I have tickets for is cancelled and no replacement American Enginuity event is scheduled?We suggest calling your ticket broker that was listed on your American Enginuity order receipt. You may need to return the American Enginuity tickets to receive a full refund. If you have received your American Enginuity tickets electronically, you do not need to return them. The classical ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) I want to attend the American Enginuity event in several cities. Can I view the entire American Enginuity schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the American Enginuity tour dates to simplify your shopping experience. Just search American Enginuity or browse the concert section for American Enginuity. There you will see the American Enginuity schedule listed and you'll find the dates that the American Enginuity event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen American Enginuity or been to a concert or classical event then feel free to just ask one of our ticket specialists.
4) What do I do if I never received or I accidentally deleted the email needed to print my American Enginuity tickets?If you did not receive the email needed to print your American Enginuity tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your American Enginuity receipt. They can resend the American Enginuity tickets for you. If you are unable to find your classical ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
5) Is there a way for me to verify that my American Enginuity tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for American Enginuity, or any other, tickets. However, TicketSupply.com verifies that all American Enginuity tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.