FAQ
1) Are the listed prices for An Enchanted Evening tickets different from their face value?In most cases, the listed price will be different from the face value of the An Enchanted Evening tickets. The posted price for these An Enchanted Evening tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the An Enchanted Evening tickets. Buyers may pay more or less than face value for their An Enchanted Evening tickets.
2) Why are there sometimes fees charged for picking up An Enchanted Evening tickets?Last minute An Enchanted Evening orders may be subject to an additional fee because of the logistics of getting your An Enchanted Evening tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
3) How do I find parking information, security procedures, and the An Enchanted Evening gate opening times for the venue?The best way to get the most accurate and updated An Enchanted Evening event details is to contact venue directly. A performance series representative will be able to direct you to find more information about parking and any relevant security details for the An Enchanted Evening event. The representative will also be able to provide you with the An Enchanted Evening gate/door opening times. In most cases, this An Enchanted Evening event information will also be available on the venues web site.
4) What do I do if I received an error message when placing my An Enchanted Evening ticket order?If you see an error message when you are placing your order for An Enchanted Evening tickets, check to make sure that the details you provided on the An Enchanted Evening order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
5) What do I do if the performance series event that I have tickets for is cancelled and no replacement An Enchanted Evening event is scheduled?We suggest calling your ticket broker that was listed on your An Enchanted Evening order receipt. You may need to return the An Enchanted Evening tickets to receive a full refund. If you have received your An Enchanted Evening tickets electronically, you do not need to return them. The performance series ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.