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FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Andy Franklin tickets?If you did not receive the email needed to print your Andy Franklin tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Andy Franklin receipt. They can resend the Andy Franklin tickets for you. If you are unable to find your comedy ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Andy Franklin event that I had tickets for is postponed and rescheduled but I cannot go?If the Andy Franklin event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Andy Franklin tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Andy Franklin schedule to reflect the new date. TicketSupply.com is not responsible for postponed Andy Franklin events and can not issue any refunds for these. If there is no rescheduled date and the Andy Franklin event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Andy Franklin"). Or, you can locate all performers at a particular concert venue and choose that way.
4) I think I may have received the wrong Andy Franklin tickets. What do I do?It is rare that a buyer will receive the wrong Andy Franklin tickets, but accidents can happen. If you believe that you have received the incorrect Andy Franklin tickets, please contact the ticket broker that is listed on your Andy Franklin receipt and provide your order number. Please note that your name isn't always the name on the comedy tickets and that isn't a problem, those are your concert tickets. If the Andy Franklin tickets are in a better section, then the ticket broker might have decided to upgrade your Andy Franklin tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Andy Franklin tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on comedy tickets so you should not have any concerns.
5) How do I know if the Andy Franklin event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Andy Franklin event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated Andy Franklin event information along with any alternate parking arrangements due to treacherous conditions in and around the location.